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Comprehensive Support

The Technical Support team at Barracuda Networks works to ensure that 100% of our customers are satisfied. To expedite your issue, Barracuda Networks provides multiple ways to receive Technical Support.

Knowledgebase Solutions
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6am - 5pm Pacific
(Mon-Fri)
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The technical support team can be contacted at the following locations:

North America Support Office
Email support@barracuda.com
Phone +1 408 342 5300
 

Phone and Email Technical Support offered 24x7.
Basic Support includes email support 24x7 and phone support between the hours of 9am and 5pm PST Monday through Friday.
Enhanced Support (included with Instant Replacement service) provides 24x7 phone support.


Technical Forum


Europe Support Office
Email emeasupport@barracuda.com
Phone +44 (0) 1256 300 102


India Support Office
Email indiasupport@barracuda.com
Phone +91 80 4086 4550


China Support Office
Email support@barracudanetworks.com.cn
Phone +86 800 720 0778


Japan Support Office
Email japansupport@barracuda.com
Phone +81 3 5436 6235
 

Phone or Email Technical Support Hours: 09:00 - 17:00 Monday through Friday



Energize Updates & Instant Replacement Service
A subscription to the Barracuda Energize Updates is vital to keeping your Barracuda Networks’ product updated with the latest protection against Internet threats. With the Energize Updates subscription, your Barracuda Networks’ product provides maximum protection with the latest methods for blocking spam, spyware and virus attacks.

We also offer the Barracuda Instant Replacement Service for customers that need to guarantee that a replacement Barracuda Networks’ product will be shipped in the next business day.

For more information on the Energize Updates Subscription and the Instant Replacement Service please read our Energize Updates FAQ and our Instant Replacement FAQ

Warranty
Barracuda Networks offers a warranty covering defects in materials and workmanship. For more information on the warranty program and process please read our Product Warranty.
 

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